IT technical support with German - remote working
Middle (2-5 years), Senior (5-10 years)
This job can be done remotely
Hiring candidates willing to relocate
How about being the single point of contact in IT matters for your client? Be it phone, chat, e-mail or ticketing platforms, your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
- Providing Level 1 support for user requests around hardware, software, network and service issues
- Troubleshooting IT problems (incidents) according to the Standard Operating Procedures
- Handling e-mails / chats / phone calls, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
- Coordinate incident resolutions with Level 2 and Level 3 staff
- Logging and keeping records of user queries