IT Helpdesk Agent - German

Career level

Entry (0-2 years)

Spoken languages

German

Job Address(es)


Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in, operates in two fields: Business Services and Shared Services.

Business Services: Forward-looking solution concepts for complex services: As specialists for service design with crossindustry experience, we take care of business processes for our customers.

Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.

Job Description

  • 1st level IT support for a global team ;
  • Collect, document and handle orders, inquiries, malfunctions and problem;
  • Handle technical and user-specific questions; 
  • Identify problems, fault analysis and problem solving;
  • Documentation and presentation of new solutions;

 

Qualifications

  • Excellent knowledge (oral and written) of German language;
  • Ability of cross-functional thinking;
  • Customer service and solution-oriented person; 
  • Ability to work under pressure;
  • High degree of self-motivation; 
  • Outstanding communication skills and teamwork capacity;

Additional Information

Your future job location offers you:

Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.