Intune Support Engineer with FR/GE

Career level

Entry (0-2 years), Middle (2-5 years)

Spoken languages

English, German, French

Job Address(es)


This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

Support Engineer – Data and Enterprise Cloud Division - Intune Support

This position may require you to work a rotational on-call and shift schedule

Role

Are you interested in the cloud business? Do you want to take Microsoft customers on the journey to success as they transition to cloud platforms and services?

In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe. We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service. The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best. The role provides great scope for career development opportunities within Microsoft.

This role provides technical support regarding Intune (and Enterprise Mobility Suite) to enterprise customers, partners, internal staff and/or others on critical issues experienced with Microsoft technologies. Deliver technical support to Intune Services (which may overlap with System Center Configuration Manager in hybrid scenarios), the technologies that surround them including Networking, Directory Services.

A Support Engineer is responsible for providing quality support for Intune with a high degree of customer happiness; provide responsive and reliable technical solutions and information to Microsoft customers.

For more about Intune, see here -

Roles and Responsibilities:

Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products.

As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.

Responsible for managing the relationship with these customers and thoroughly documenting their cases.

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

What to expect?

  • Work is office-based, but occasionally there is the need to travel to attend meetings.
  • Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers.
  • We work with a diverse range of customers; from small dev shops and independent software vendors (ISVs) to blue chip organisations.
  • Resolving customer technical problems
  • Opportunity for personal growth

Qualifications and Experience:

  • Good Communication Skills - spoken and written English and German/French/(including technical writing)
  • Excellent customer service skills and customer focused attitude.
  • Three or more years’ experience in systems deployment/admin, network operations, software support or IT Consulting,
  • Effective learning skills and the ability to learn on the go.
  • Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
  • Genuine passion for technology and desire and aptitude to increase technical skill level required.
  • Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services
  • Nice to have would include: Exchange, SCCM, Mobile device configuration and app deployment, Cloud products like Azure, Office, other Mobile device management tools and programming knowledge
  • Recent work experience in a customer facing support role
  • Excellent written and oral communication skills
  • Cultural sensitivity
  • Experience of building relationships with customers
  • Ability to build the trust of a community
  • Self-motivation and an ability to use initiative
  • Flexibility and ability to adapt to ambiguous and changing situations

If you find this opportunity to be compelling, we would like to explore the possibilities with you.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.