Responsible for managing and resolving quality issues reported by customers, ensuring compliance with quality standards, and driving continuous improvement initiatives.

Responsibilities:

Customer Complaint Resolution.

Lead root cause analysis (RCA) using tools such as 8D, 5 Whys, Fishbone Diagram, or Failure Mode and Effects Analysis (FMEA).

Develop and implement corrective and preventive actions (CAPA) to resolve issues and prevent recurrence.

Ensure products meet customer specifications and quality standards.

Monitor and report on key quality metrics, such as defect rates and return rates.

Provide timely updates and reports to customers on the status of quality investigations and resolutions.

Identify opportunities for process improvements to enhance product quality and reduce defects.

Prepare and present quality reports to management and customers.

Qualifications:

- Bachelor’s degree in Engineering, Quality Management, or a related field.

- Certifications such as Six Sigma Green Belt/Black Belt, CQE (Certified Quality Engineer), or similar are a plus.

Experience:

  - 3 years of experience in quality engineering, customer quality, or a related role.

  - Experience in automotive, is preferred.

-  English language intermediate/advanced level

Skills:

  - Strong analytical and problem-solving skills.

  - Proficiency in quality tools and methodologies (e.g., 8 D – Problem Solving, RCA, FMEA, SPC, CAPA).

  - Excellent communication and interpersonal skills.

  - Knowledge of quality management systems (QMS) and industry standards.