Job details

Infra-Tech EUC Consultant

Looking for Premium Talent
Career level
Senior (5-10 years)
Employment type
Full time
Address
Number of vacancies
4

Overall Experience: 8  plus   years 

Location : Romania 

Technical skills (Required) 

  • 8+ years of experience supporting Microsoft systems (Windows in IT Infrastructure function. 
  • Previous experience of leading a team. 
  • Must have knowledge of Microsoft desktop operating systems 
  • Must have knowledge of PC hardware architecture 
  • Must have knowledge of typical desktop applications, (., MS Office, virus scan, Ghost, etc.) 
  • Good understanding of SCCM environment and OS deployment 
  • A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals 
  • Good understanding of other IT disciplines, ( Messaging, Server operations, etc.) 
  • Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS 
  • Experience in Scripting languages like powershell  

Language skills needed : English 

Area of responsibilities 

The role is expected to carry out following function/activities as part of this job.  

  • Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround. 
  • Point of Contact for IT Teams and Vendors at client and Infosys. 
  • Point of Contact for future Infrastructure Enhancement and requirement gathering.  
  • Coordinate with IT teams at client environment for Incident resolution and Project Implementations 
  • Manage IT Service Delivery at onshore Locations 
  • Coordinate with Offshore IT Team. 
  • Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team. 
  • Work with PMO on short/long term IT Project implementations 
  • Work with Delivery SPOCs and client Business users on IT requirements 
  • Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations 

Job type: Full time
Contract type: 6 months