Job details

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

You support our team on

Indoor Sales Professional with German

Responsibilities

• Understands company products, portfolio and functional principles, including application fields, industries and material selection for standard applications;
• Handles basic technical customer discussions related to existing standard products;
• Manages incoming RFQs and sales orders according to instructions from local entities and SSC management;
• Performs full customer interaction regarding quotations, order confirmations, delays and order status updates;
• Processes standard and mid-complex quotations and performs quote follow-up, pricing and resolution in close collaboration with local entities;
• Registers and maintains CRM data, including sales opportunities, quotes and orders, in line with defined guidelines;
• Registers and manages standard and mid-complex sales orders, including ticket handling for presales and sales-related subprocesses;
• Maintains basic commercial awareness, including transfer pricing, profit margins, product cost and market price alignment;
• Coordinates purchase orders, updates delivery times and follows up with suppliers, local entities and customers when required;
• Provides administrative support for claims, supplier invoice review, and customer invoice validation and filing;
• Resolves open sales quote and order-related issues and supports local entities with additional presales and sales activities;
• Acts as back-up for colleagues, supports and trains new joiners, contributes to team collaboration and provides ad hoc project support while effectively prioritizing tasks and meeting deadlines.

Qualifications

• Economic/Technical studies are an advantage;
• Previous experience in Customer Service and/or Sales-related fields;
• German and English for business use are mandatory;
• Computer skills related to Microsoft Office; mid-level Excel knowledge;
• SAP Knowledge or different ERP experience is mandatory;
• Open to process improvements;
• Fact-driven and strong analytical skills, detail-oriented attitude;
• Motivation and open communication style;
• Attention to detail;
• Good organizational skills and proactiveness;
• Team player;
• Customer and solution-oriented.

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!