Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

You support our team on Indoor Sales Professional with French

Responsibilities:

• Manage customer interactions related to service and repair orders, order confirmations, and order status updates;
• Process standard and moderately complex quotes and orders with accuracy and efficiency;
• Coordinate with suppliers by sending purchase orders and updating delivery timelines;
• Perform proactive follow-ups with customers and suppliers to ensure smooth operations;
• Collaborate with local partners and suppliers to address and resolve service-related challenges;
• Maintain and update CRM data to ensure accurate customer and order records;
• Register tickets for pre-sales and sales-related subprocesses to support internal workflows;
• Provide basic administrative support for handling customer claims;
• Serve as a back-up for colleagues during absences, ensuring continuity of service;
• Offer support to team members and contribute to a collaborative team environment;
• Prioritize tasks effectively and manage time to meet service deadlines;
• Contribute to the ongoing improvement of service processes and standards.

Qualification:

• Economic/Technical studies are an advantage;
• Previous experience in Customer Service and/or Sales-related fields;
• Advanced French and English language skills;
• Computer skills related to Microsoft Office; mid-level Excel knowledge;
• SAP Knowledge or different ERP experience is mandatory;
• Open to process improvements;
• Fact-driven and strong analytical skills, detail-oriented attitude;
• Motivation and open communication style;
• Attention to detail;
• Good organizational skills and proactiveness;
• Team player;
• Customer and solution-oriented.

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!