Respond to the technical incidents reported by the business customers through a system of ticketing;
Investigate, diagnose and assign the incidents to the right engineer;
Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
Act as a point of contact for customer requests and coordinate internally within multiple departments ;
Intervenes if customer is unhappy with the troubleshooting process;
Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
Create weekly, monthly, quarterly reports with the incidents opened/resolved;
If needed, you might travel for client visits on site.
Are you the right fit for the job?
You are fluent in Czech & English;
You are familiar with MS Word, MS Excel, MS Outlook;
You are not experienced in the job field, but you want to develop your skills together with our professionals;
You are a team player with good communication skills;
You are self-motivated, with a positive attitude and approach;
You are able to solve urgent matters and work under pressure;
You are responsible in a work environment
What’s in it for you?
Gain access to an extensive curriculum of training including Czech language courses and rejoice the guidance of your career counselor, mentors and people advisors;
Work from home 2 days/week;
Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform
Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
Opportunity to be involved in sports activities and volunteering initiatives.
Please rate your English skills, on a scale from 0 to 3 where 0= N/A; 1= Basic; 2= Conversational; 3= Fluent.
Please rate your Czech skills, on a scale from 0 to 3 where 0= N/A; 1= Basic; 2= Conversational; 3= Fluent.
What are your salary expectations for this position?