Job Summary:

The Specialist implements the payroll or time & attendance settings for the clients for Italy.

He/she is the client's privileged partner, helping the client analyze and implement payroll regulations in accordance with legislation in order to guarantee the highest level of service.

Develop/investigate configurations according to the clients requests, test and debug final system setups. Loads client data provided in the required layout and coding.

KEY RESPONSIBILITIES:

• Analyze client specifications and implement solutions in the software to meet end user requirements
• Implements the system according to client requirements
• Coordinates with Client/Stakeholder/Senior Consultant/SME to clarify specific requirements and to ensure accurate configuration of captured requirements
• Documents detailed/custom system configuration and tests
• Performs data migration
• Checks system compliance to client requirements

ROLE DESCRIPTION:

• Communicate through CRM, phone, and email with Clients to ensure full and joint understanding of the requests, to keep the client updated on progress, and ensure resolution fully meets their needs
• Complete the Blueprint document with the client specifications and particularities
• Sets up the software system by configuring parameters, pay codes, calculation formulas
• Loads sample client data in the system
• Managing parametric configuration of ADP system
• Ensures functional parametrization for custom requirements
• Creates/develops automatic tools
• Performs testing to check system compliance to legislation and client requirements before UAT (User acceptance testing)
• Keep the project team informed regarding key deliverables, milestones, status and risks of each implementation
• Constantly and actively contribute to the Standardization and Improvement process
• Designs and delivers accurate solution configuration document (that may take different names, depending on respective work stream) that follows standard work best practices and allows for interactive modelling and testing, to build client confidence.
• Organize and manage the handover to the service teams.

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Computer literate, MS Office (Word, Excel, PowerPoint)
• Languages: Italian B2, English B2
• Ability to work creatively and analytically in a problem-solving environment
• Ability to work in an information systems environment
• Must be able to configure system parameters, load client data, implement business logic algorithms and formulas
• Technical skills with regard to software applications
• Numerical competencies
• Customer relationship management
• Proven experience (+1,5 years) in relevant industry, on similar process or activity
• Basic SQL knowledge would be a plus
• Bachelor's degree or equivalent.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.