Job Summary:

He / She works directly with the customers and manages the end-to-end implementation of the RH modules. Also, he / she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.

According to his/her mission, the HR Implementation Consultant must manage all the required functional leadership activities related to the new customers’ implementation processes.

In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

Responsibilities :

·       Manage the end-to-end implementation of HR modules

·       Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides

·       Ensure customer service within the framework of the contract

·       Facilitate client meetings, drafting reports, deliverables and client responses

·       Define and supply liaising documents

·       Provide progress updates to the client and ensure mutual commitments are upheld

·       Assist the client in deploying RH modules, and, in this capacity, he/she may also train users

·       Identify any potential needs for HR support

·       Coordinate and share information with all stakeholders

·       Offer the best level of Service to customers

·       Maintain, develop and optimize the HR modules for customers

·       Performing specific configuration activities in the HR modules, according to the customers’ requirements

·       Support the client during the testing phase and sign off on the implementation phase

·       Ensure the smooth continuity of the client’s operations, especially in regard to the transition towards the HR Customer service department

·       Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company

Reports & Performance Metrics:

·       On time delivery of assigned tasks

·       Quality control reports

·       Utilisation rate

Knowledge and Skill Requirements:

·       An understanding of the client's trade, business and organization

·       Meeting leadership

·       Project management

·       Time management

·       Client portfolio management

·       Good interpersonal skills

·       Good oral and written communication skills

·       Analytical skills and an ability to summarize

·       Organized

·       Rigorous

·       Independent

·       Team player

·       Dynamic and responsive

·       French Language skills (minimum B2 level)