Main responsibilities

• Support clients throughout their HR system implementation
• Attend project kick-off meetings and implementation workshops
• Build strong working relationships with clients and provide regular project updates
• Act as the day-to-day contact for implementation-related queries

• Understand each client's HR processes and business requirements
• Document agreed requirements and implementation decisions
• Recommend platform configuration to support client needs
• Work with internal specialists where more complex solutions are required

• Configure HR workflows, employee records, organisational structures and system settings
• Support data imports and system integrations where required
• Assist with testing to ensure configurations meet business requirements
• Validate system setup before go-live

• Support clients in preparing HR data for migration
• Validate imported data and identify any issues
• Coordinate user acceptance testing (UAT)
• Help resolve configuration or data issues during testing

• Deliver client training sessions and walkthroughs
• Prepare implementation documentation and user guides
• Support clients during go-live activities
• Assist with implementation sign-off and handover

• Keep project plans and documentation up to date
• Attend internal and client project meetings
• Track actions, risks and outstanding tasks
• Escalate issues to senior consultants where appropriate

• Contribute to implementation best practices and documentation
• Share lessons learned with the wider team
• Stay up to date with product enhancements and HR technology trends

Requirements

• 2-4 years' experience implementing HR systems, HRIS platforms or business software
• Experience working in HR, HRIS, implementation, customer success or professional services
• Good understanding of HR processes and employee lifecycle activities
• Experience gathering business requirements and configuring systems
• Comfortable working directly with clients
• Strong organisational and problem-solving skills
• Excellent communication and presentation skills
• Ability to manage multiple implementation projects simultaneously
• High attention to detail

• Experience implementing HRIS, Payroll or Workforce Management systems
• Experience with system integrations or data migration
• Knowledge of APIs or middleware platforms
• Experience delivering client training
• Experience working in a SaaS or technology environment
• Relevant HRIS, project management or implementation certifications

About us