Responsibilities:

• Provides support for Deutsche Telekom Services Europe in the field of Customer Services and relevant HR topics and processes.
• Timely process HR tickets of all individual business transactions in the area of responsibility, by using our workflow management tool (PEGA), following German law and labor agreements of Deutsche Telekom Group
• Communicate with customers by e-mail or phone to answer their individual questions, including final clarification of all customer concerns, in cooperation with other departments if necessary
• Maintain process documentation and special procedures in our knowledge management system.
• Develop ideas to update, simplify and enhance our processes, procedures and documents.
• Supports in the development of frequently asked questions based on customer feedback or new requirements.
• Identifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisor
• Reports on IT incidents and contribute to root cause analysis and solution implementation
• Management of the timely implementation of individual personnel measures
• HR data maintenance and ensuring data quality
• Responsible resolution of customer- and department-related escalation cases
• Comprehensive advising of customers on complex, multi-layered HR processes and regulations
• Collaboration in cross-departmental personnel projects and active participation in the continuous optimization, harmonization, and standardization of HR operations processes
• Collaboration in HR projects

Ideal candidate:

• Bachelor’s degree completed or in progress
• Language skills: German fluent in speaking and writing (B2-C1)
• Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-Office) is a plus
• Willingness to learn.
• Team player and good listening skills.

Benefits:

• Opportunities to grow & develop
• Dynamic and multicultural working environment
• Great training opportunities
• Meal tickets
• Medical insurance

DTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.

DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.

By applying for this job you accept the DT privacy statement:

To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.