This role is based in the Michelin Shared Services Center in Bucharest, Michelin Corporate & Business Services, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Sales Administration, Personnel and Service Management.

What we’re looking for:

• Bachelor’s degree;
• Fluency in French (B2+) and professional level English;
• Experience in HR operations;
• Strong analytical and logical thinking skills;
• Ability to analyze situations, solve problems, and make sound decisions even when information or direction is limited;
• Confidence working independently and taking initiative;
• Comfortable using multiple tools and systems;
• Strong attention to detail;
• Customer-focused mindset.

The HR Analyst will:

• Respond to employee and partner requests (internal/external) received via the ServiceNow ticketing system regarding various HR processes (recruitment, training, personal data administration, performance, etc.), in compliance with response deadlines and predefined standards.
• Ensure and validate processes in Intouch (dependents, address, bank account, name change, HR BP updates, expatriation, employee transfers).
• Manage and suggest improvements for the internal HR chatbot based on the analysis of incoming requests and process developments.
• Handle mass uploads; monitor files from HR BP, interact with the teams from Pune and perform testing and validation in both test and production environments.
• Contribute to the design/improvement of performance indicators for better activity and progress management.
• Escalate complex cases that cannot be resolved at this level to the next level of support.
• Identify needs for improvement/optimization of existing processes and related tools, report them to internal partners (support/specialists), while also contributing to the development of improvement measures.
• Handle employees’ CITI bank account numbers.
• Update information in systems that are available to employees or partners (SharePoint Document Base).

In Michelin we offer:

• Hybrid way of working;
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.