Job Summary:

Collaborates daily with the Account Executive and the Payroll Setup Consultant based in Switzerland, the Payroll Specialist based in Tunis, the client via the ticketing tool and 3rd parties.

Responsibilities:

• Analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users;
• Initiating the first contact with the client after the service is contracted;
• Sending and explaining to the client the purpose of the power of attorney;
• Gathering all useful information required to set up the administrative option such as: policies, third parties, rules, specificities;
• Analyzing, setting, testing, drafting client responses via Front office and client stakeholders;
• Organizing online accesses and forms (if needed);
• Presenting the workflow of our administrative process;
• Being able to explain and guide the client concerning the ins and outs of admin process if not clear at this point of the process;
• Assisting and guiding clients in the application of administrative procedures and policies as required by legal institutions;
• Helping on resolving online access issues; identifying issues and always finding solutions; keeping track of open tickets with third parties;
• Maintaining documentation for existing clients with missing data;
• Offering the best level of support to customers;
• Keeping the front office team updated on a weekly basis.

Training:

·       Swiss legislation ;

·       SAGE, DECIDIUM, FLEXIFORM, SOP APPENDIX;

·       E-LEARNING ON ADP COMMUNICATION TOOLS (SPM, TRANSFER BOX, SIEBEL, MEDALIA, WEBEX).

Knowledge and Skill Requirements:

• An understanding of the client's trade, business and organization
  (Business administration and human resources);
• Proactive;
• Project management;
• Time management (three peaks in a year);
• Good interpersonal skills;
• Good oral and written communication skills (English – minimum B2 level, German – minimum B2 level, French is a plus);
• Analytical skills and ability to summarize;
• Organized;
• Rigorous;
• Team player;
• Dynamic and responsive.