Operatiosn Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger and to help formulate solutions.
The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
Fully responsible for all aspects of all departments in the hotel.
Support and work with all Head of Departments in all aspects of running the hotel.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, and also any staff issues. Minutes of the meeting to be sent to GM.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Monitor the purchase and requisitions of each department, the accounts receivable and the accounts payable (payable to the vendors / suppliers).
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, stock levels, expiry) with the F & B Manager & Chef.
Dealing with Suppliers / Vendors for quality products and providing performance assessment of vendors from time to time.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Responsible for the overall management of the operation of the hotel.
Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
Knowledge of hotel organizational effectiveness and operations management
Excellent communication skills and organizational skills
Degree in Hospitality Management or any related course.