Job details

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4.4

Helpdesk Officer with Russian

Looking for Premium Talent
Career level
No experience, Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Remote job (allows the activity to be fulfilled from home, permanently or temporarily)
Spoken languages
English - Advanced , Russian - Advanced
* all languages are compulsory
Address
Number of vacancies
1

Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.

  • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
  • Ensures that the phone/chat line is open at the beginning of the work program;
  • Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates  wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
  • Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
  • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
  • Ensures a structured and high quality communication related to the open cases;
  • Creates tickets to the IT support team whenever necessary.

Requirements: 

  • Fluency in English and Russian;
  • Diploma / Degree holder or pursuing Bachelor Degree Courses;
  • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
  • Very good analytical and problem solving skills;
  • Numerical competencies;
  • Customer-oriented;
  • Ability to adhere to TAT and timelines;
  • Attention to detail;
  • Active listening  combined with excellent written and verbal communication competences;
  • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.