Job details

Help Desk with German-Remote

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Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Remote job (the activity is performed from home)
Number of vacancies
8

Cerinte:

Good written and verbal communication skills in German and English;
Excellent analytical, organizational and problem-solving skills;
Excellent customer service mentality and communication skills;
High quality standards, accuracy and risk awareness;
Minimum 1 year of practical experience supporting and working with IT systems.

Responsabilitati / Realizari: 

Provide 1st level support activities (installing operating system, talks with internet provider, interpret data from CMD);
Ensure diagnostic, classification and assess priority and severity;
Analysis, troubleshooting and resolution of incidents following incident management process, including escalation to 2nd, 3rd level and 3rd parties to ensure the fast restoration of services;
Provide exceptional customer service, including timely and frequent updates on the status of the tickets and major incidents to requesters and stakeholders;
Trigger and update problem management by correlating incidents and identifying patterns;