Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

IT Support Engineer

Career level
Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Spoken languages
English - Advanced , Romanian - Advanced
Address
Number of vacancies
1

Job Description Summary

Your job is to provide a single point of contact for end users to receive support and maintenance computing environment. This includes deploying, diagnosing, repairing, maintaining, and upgrading all desktop/laptop/VOIP phone, printer and other equipment to ensure optimal performance with great customer service. You will provide OS and application support for (primarily) Microsoft products.

Responsibilities:


            Responding to queries via chat, email, or phone
            Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related    hardware and software in order to deliver required desktop service levels.
            Receive and respond to submitted support tickets, incoming calls, and e-mails regarding desktop problems.
            Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
            Collaborate with System Admins/Network Engineers to ensure efficient operation of the company’s desktop computing environment.
            Remotely accessing hardware or software for clients to make changes and fix problems
            Perform remote troubleshooting through diagnostic techniques and pertinent questions

            Identify and suggest possible improvements on procedures

 

Essential Requirements

A good working knowledge Windows Server, Windows, Office365

Knowledge of user management in AD

Knowledge of Windows Server systems beneficial

Knowledge of cloud infrastructure environments such as Amazon AWS, Azure – considered a plus

Basic Networking knowledge

A technical, logical thought process with problem-solving skills

An ability to stick to strict deadlines whilst demonstrating ability to prioritize and delegate

Good understanding & eagerness to learn of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Excellent spoken and written English communication skills

Customer-oriented and cool-tempered