Working with the Client Service Manager to ensure both contractual and operational Key Performance Indicators are met;
Acting as an escalation point for all related issues raised by the client. Ensuring the fast resolution of these issues and also finding ways of preventing them from happening again;
Financial Statements
Develop tax strategy and plan
Developing good client relationships;
Developing a motivated and energetic team;
Actively seeking opportunities for Continuous Improvement initiatives in cooperation with Client.
Support/provide inputs for internal/external audit
Quality Assurance
Ensuring delivery of transitions processed as per SLA
Ensures full attendance of team
Meeting SLA Targets
Qualifications:
Fluent English and German
5-8 years of strong domain knowledge with End to End RTR understanding
Good working knowledge of MS Office (especially Excel, Word, PPT)
Management experience required;
Strong interpersonal and communication skills to be effective with management, team members and client;
Ability to solve urgent matters and work under pressure;
Ability to prioritize and schedule workload;
Team player
Benefits:
Temporary remote work due to the pandemic and return to office after the situation improves;
Relocation package;
Opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.