German Member Support Representative

As a Customer Operations Representative at 888Sparkware, you will be responsible for:

• Maintaining the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – . general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.
• Performing conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
• Maximizing revenue opportunities by offering relevant deposit methods.
• Handling  all customer related queries via all contact channels (telephone, chat and emails) and escalating sensitive cases according to set procedures.
• Providing translations for the Support Department and any other stakeholder within the Company as may be required.
• Testing new games, products and software if required, and providing feedback.
• Working according to established standards as part of the DE Team alongside the DE Team Leader & Supervisors in the relevant operational location.

This job is for you only if you have:

- Native level or fluency in German and excellent command of English, both verbal and written.
- Excellent Communication and customer focus (both verbal and written).
- Good working knowledge of the Support key functions, procedures and policies.
- Problem solving, investigative and multi-tasking skills with highest attention to detail.
- Willingness to work outside of set business hours – for example late nights and weekends.