Job details

Front Office Engineer RAN

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Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Number of vacancies

How would you like to work in IT & Communication, toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange.

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period – for the time being, our activity is carried out remotely.

What we’re looking for

The role of the Engineer Back Office RAN is to operate and maintain our clients Radio Access Network in order to reach the established business goals per company.

What you’ll be doing

  • Monitor alarms and performance information on the 24x7 basis
  • Be responsible for the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • Managing technical escalation to ensure faults is rectified within agreed SLAs
  • Perform Escalation and Notification to keep management and other business units informed during system outages.
  • Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
  • Be responsible for opening customer trouble tickets and receiving orders request, in various types of applications.
  • Detect any events related to specific service performance or quality provided to the customer, report them, and act accordingly, in order to tackle them.
  • Initiate functional issues of incidents, trend analysis of end-user performance and faults to early identify customer incidents or problems
  • Actively participates in the development of new solutions to implement customer requirements
  • Perform initial analysis to identify issues follow by restoration if possible (1st line of Support)
  • Perform periodical network backups and health checks to determine network status.
  • Excellent understanding of the tools used, having an active role in their continuous development and adaptation by the feedback provided
  • Communication with customers and 3rd parties

What you need to know/have

  • Good knowledge on telecommunication networks: 2G, 3G, 4G. 5G is considered a plus.
  • Knowledge of Nokia equipment is a most and Huawei is considered an advantage
  • Understanding of telecommunication networks and network elements or be passionate about technology
  • Proficiency in English and French - written and spoken.
  • Ability to react quickly, communicate, and collaborate.
  • Perseverance, interest in documenting and problem-solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
  • Analytical technical thinking.
  • Availability to work in 24/7 shifts.

What’s in it for you

  • Performance Bonuses – based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • #WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also [because we believe in communication!];
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs – we support your Zen & more!

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

Apply and let’s have a remote-talk.