At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.
What you will be working on:
• Provide technical support service to the customers independently or jointly with a technical support team;
• Develop the technical solution and issue the design documents: HLD, LLD;
• Provide detailed information on how to set up, configure, and upgrade Access Network Products;
• Pre-sales support for testing, bidding or holding workshops in the field of Fixed Access Network;
• Track and solve all technical issues appeared during testing/workshop/bidding activities, provide to the customer the necessary technical support and suggestions, keep good cooperation with customer, workshop attending if required;
• Troubleshoot hardware and software issues and identify network/applications issues;
• Use various department tools, technical knowledge, lab equipment and on-line resources for providing the technical solution to customer.
Bring with you is:
• Technical degree;
• Fluent level of English and French;
• Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems(U2000);
• Strong customer service experience, technical support and troubleshooting skills;
• Minimum of 1 year of telecommunications customer service/ technical support experience;
• Experience with Huawei Access Network products is considered a big advantage;
• CCNA qualification is mandatory;
• Capable of taking initiative to identify, resolve problems and improve work environment;
• Ability to work on multiple tasks at the same time and prioritize them accordingly;
• Excellent interpersonal and communication skills;
• Good team spirit and adaptability;
• Ability to work in a fast paced and dynamic environment.