This position is a contingent staff position and employed by an external agency in service for Microsoft.
Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading…
We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals with the goal of driving use of Microsoft 365 in to a customer’s business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud.
If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
As a FastTrack Application Readiness Manager (ARM), your focus is to help customers ensure their custom developed applications run effectively on Windows 10. This is done by identifying their application readiness needs, coordinating with technical resources to drive remediation of application issues, and collecting/reporting feedback and issues encountered to help improve Windows and application compatibility. You will represent Microsoft in communications via phone, email, web to assist customers and partners in readying their applications for Windows 10. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.
Your key business metrics will be to:
Key Responsibilities include:
Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS).
Education: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.
Experience:years of Windows application development, Windows desktop management, developer or desktop support, and/or customer relationship management experience with these technologies.