Career level

Middle (2-5 years), Senior (5-10 years)

Spoken languages


Job Address(es)

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.



  • Greater than 5 years experience with Business Information Technology
  • Work experience with Oracle and non-Oracle products and technologies including: Database Technologies, Internet Technologies, Application Development Tools, Operating Systems, Programming Languages and ERP systems
  • Knowledge of Java language and Java programming tools
  • Ability to Read, Write and debug PL/SQL
  • Strong with SQL – Read, Write and Build own diagnostic scripts
  • Desirable: The candidates need applications technical knowledge but also a depth of technical knowledge to include Unix, NT, relational and hierarchical database

Functional (ERP Applications)
Knowledge of ERP Applications and business process
Desired skills:  E Business Suite Oracle Procurement and/or Oracle Supply Chain Applications

Personal Attributes
Problem Solving/Analytical Skills
Effective Communication (verbal and written)
Focus on Relationships (internal and external)
Results Focused
Escalations Management
Expertise (maintaining professional in own discipline)