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SENIOR SUPPORT ENGINEER – E BUSINESS SUITE FINANCIALS
The position is for a Technical Support Professional with a functional background in Financials. Reports to an Oracle Customer Support Manager. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge.
Experience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities and Financial Reporting Workspace are highly desired. Support or consulting experience with Oracle Financials or other ERP Financial solution are preferred.
Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, resolution of complicated and critical cases, to create re-usable knowledge content, to create and use automation systems and participate to line of business projects. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
Functional/Technical Knowledge & Skills