Job details

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 4.5bn search requests daily We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB)– an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We area whole sale global travel organisation

• We have 1500+people speaking 50+ languages in 120+ cites across 50+ countries

• We partner with over 400,000 properties in more than 14,000 destinations

• We work with more than 44,000 travel companies in 145 source markets

• We have an amazing Technology team focussed on delivering valuable outcomes using innovative tech and creative & lateral thinking.

What will you do on your journey with WebBeds?

How you will make an impact:
As a Digital Transaction Quality Analyst, you will ensure the highest accuracy in managing transactions and reconciliations while helping the team embrace digital tools to work smarter. You will handle reconciler tasks, resolve partner queries, and maintain clear documentation of losses. At the same time, you’ll support the adoption of automation and reporting tools that improve efficiency, reduce manual work, and enhance overall customer satisfaction.

This role is ideal for someone who is detail-oriented, process-focused, and digitally curious—with the ability to combine transaction quality control with continuous improvement.

Key elements to the role include:

Managing reconciler alerts and maintaining the Reconciler tool (configuration, data quality, fixes, and improvements)

Acknowledge, investigate, and resolve internal and external client enquiries within agreed service standards.

Maintain accurate transaction records and evidence of losses, escalating issues as required.

Organize and maintain structured data and files for easy access and reporting.

Input data into systems accurately and prepare clear documentation of processes and outcomes.

Identify opportunities to automate repetitive tasks or improve workflows using Excel, Power BI, Power Automate or other corporate tools.

Support coworkers by sharing knowledge of digital tools and best practices, helping them work more efficiently.

Contribute to team success by supporting colleagues, collaborating across departments, and solving problems proactively.

Provide insights and reporting to management on reconciler performance, transaction quality, and process improvement opportunities.

Partnering with the Digitalisation team to design, test, and roll out process improvements

Undertake additional projects and tasks as required by your line manager.

The skills we would love to see in your suitcase!

• Strong attention to detail with the ability to ensure accuracy in transactions and reconciliations.

• Experience in transaction quality, reconciliations, or client support.

• Strong data skills, plus good skills in Excel, Power BI, Power Platform and other corporate tools.

• Interest in using digital tools (e.g., Power BI, Power Platform, ERP systems) to improve efficiency and reporting.

• Excellent written and verbal communication skills in English.

• Strong organizational skills, able to maintain logical and accessible documentation.

• Analytical mindset with problem-solving ability to identify root causes and propose solutions.

• Ability to negotiate, manage enquiries professionally, and build strong working relationships.

• Collaborative team player who contributes to shared goals and continuous improvement.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at Webbeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe 🌎

• Dynamicenvironment with the chance to grow, influence & impact change ⚡

• Disruptive, fast-growing market leader within travel & endless possibilities 💼

• Culture built on collaboration🤝 empowerment and innovation 💡