Responsibilities

• Should demonstrate good communication and interpersonal skills
• Must have sound troubleshooting knowledge of Operating systems (MS-Windows 10 & Mac Book)
• Should have sound knowledge of Email clients MS Outlook\Office 365\Thunderbird
• Should have fair knowledge of computer/Laptops/Printers/Scanners/peripheral troubleshooting
• Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
• Ensure desktop support internal processes and procedures are adhered to
• Manage incidents/service requests assigned to them till resolution/execution
• Handle end user’s escalation effectively and involve DSS lead accordingly
• Route assign tickets to appropriate support group if necessary
• Identifying and escalating high priority, high severity issues
• Updating pending tickets with timely, precise and accurate updates
• Following up with end users, if necessary, for closure of pending tickets
• Following up with support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge article in knowledge Management
• Provide support to projects and ensure all assigned projects deliverables are completed as per schedule
• Provide support to power users locally and remotely and resolve all issues on high priority
• Participate in creation of SIPs

Requirements

• Fluent in English and Romanian languages is mandatory
• Previous experience in a similar role, ideally in an international environment
• Flexible, able to adapt to changing priorities
• Comfortable in a multi-cultural team environment
• This role requires Work From Office

We Offer

• Competitive salary package
• Career growth opportunities within an international developing team