Data Operations Specialist -January start
What you’ll do:
Working as part of a team you’ll be responsible for monitoring our clients’ daily ticketing queue to triage tickets for critical issues, client escalations, SLA management, and normal engagements, using your technical knowledge, SQL, scripts, excel, text editors, etc…to troubleshoot issues with carrier data loads into the Tangoe billing systems.
You will maintain up-to-date documentation on data load processes including client-specific rules and will work with others to correct non-client specific needs or SLA’s. You will also support client facing departments with in-depth knowledge of data loads and assists in user acceptance testing of data from customers, occasionally communicating directly with vendors regarding data noncompliance issues . corrupt data during transmission or incorrectly formed data.
Who you are:
You already have 1-2 years’ experience in a similar role, confident fully utilizing SQL, DOS, file formats, text editors and you’re fully proficient in MS Office, specifically with mail merge, sorting, v-lookups and pivot tables. We need you to have a basic understanding of databases and basic concepts of data analysis as well as excellent customer service skills confident trouble-shooting incidents in a timely manner; you have solid verbal and written communication skills, being completely fluent in English.
Where we want you:
You’ll be working in our lovely Bucharest office as part of a vibrant, energetic and well-educated team, all of whom are as passionate about giving great service to our staff and ultimately our global customers.
Who we are:
At Tangoe, we have a vision to empower our Clients to deploy and manage their IT assets and services using our leading technology, great people and global reach. This allows Clients to focus on delivering their core business initiatives faster, better and smarter. Our breadth of solutions, depth of services and range of experience deliver the most robust IT and Expense Management platform in the market. In other words, we’re really rather fabulous, and Gartner rates us as “Leaders” and “Visionary”!
What we offer:
We offer a competitive salary along with a whole stack of other benefits including training opportunities, meal tickets, company parties, and recreational activities, and medical subscriptions. We're ambitious, friendly, collaborative, driven and passionate. If you want to be part of a team that directly impacts the success of our company and gives you the chance to work in an evolving, challenging marketplace for a global US-based leader, then it’s worth us having a call.
What you need to do:
Send us your CV and salary requirements and we’ll be in contact within 3 working days.
The Legal Stuff in really small print:
EEO Statement – Tangoe is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based on race, color, religion, gender, national origin, ancestry, age over, sexual orientation, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law.
Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.