Job details

3.8

Customer support with French

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Career level
No experience, Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
French - Advanced , English - Advanced
* all languages are compulsory
Hiring candidates willing to relocate
Yes
Monthly net salary
1000 - 1200 €
Number of vacancies
2

Technical Support with French

Brno, Czech Republic, Full-time OR Bucharest, Romania

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.


Your workday will just fly by as you will:

  • be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
  • be a part of a newly formed team, participate in the knowledge transfers, transitions and the establishment of the processes;
  • review and validate the inputs from your junior colleagues;
  • support the team leaders in trainings, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys;
  • be a part of the shadowing program for the newcomers and ready to support the service desk agents;
  • be a member of the international, dynamic and innovative company environment.


Why does Infosys choose you? You definitely:

  • speak and write in English and French fluently;
  • are highly skilled to handle incoming inquiries successfully and give a useful guidance to the client;
  • have relevant experience from the Service Desk field;
  • perceive multitasking and problem solving as a piece of cake;
  • master Windows, VPN, Office, Citrix, ticketing tools, etc.
  • know how to give a helping hand to a newcomer or your junior team member;
  • want to be a team player rather than a lonely wolf;
  • can be punctual and relied on.


Infosys esteems you as we provide:

  • long-term and stable cooperation;
  • performance bonus;
  • financial appraisal for referring your friends and acquaintances;
  • monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
  • meal allowance;
  • multisport card with financial contribution from Infosys;
  • organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 25 days of a paid leave;
  • brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
  • expat Assistance Services for new joiners;
  • teambuilding activities.

Infosys appreciates your time so the hiring process is usually concise:
Apply – Receive a response after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get feedback/offer – Navigate your next with Infosys.