Customer Support with English - OFFICE BASED - București- Conectys Serv Telecom SRL

Customer Support with English - OFFICE BASED

This position is no longer open for recruitment, but you can indicate your interest to the employer. See also similar jobs.

Confidential salary

Salaries on similar positions:970 - 1070 EUR/luna

București

Conectys Serv Telecom

4.31

Spoken languages

Română (nativ)Engleză (avansat)

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

As a Backoffice Specialist, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

Within your role, you will:

Work Office-based in Bucharest;
Offer customer support via e-mail, inbound calls, ticket or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel; ;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching / implementing new working products or tools;

What will make you successful for the role:

A C1 level of English proficiency (both written & spoken);
Experience in Customer Support could be an advantage;
Curiosity, always looking for solutions
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;
Be available to work 100% from the office

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical subscription;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Conectys Serv Telecom

4.31

Transformation with a Human Core

At Conectys, we combine global scale, responsible AI, and meaningful careers to empower people to learn, explore, and contribute.

We are a global business that combines human expertise with next-generation technology to help leading brands deliver smarter, faster, and more scalable customer experience, content moderation, data annotation, and digital operations across countries, industries, and languages.

But at the heart of Conectys are our people.

At Conectys, you are more than a job title. You are part of a global team that helps leading brands connect with their customers, navigate change, and deliver meaningful outcomes. We create an environment where people continuously learn, embrace new technologies, and build rewarding careers while feeling supported, valued, and included.

Feel Valued

People are at the heart of everything we do. We foster a workplace built on respect, inclusion, wellbeing, and supportive leadership. We want our people to feel seen, appreciated, and empowered to do their best work.

Grow with Purpose

We believe growth is built through experience, learning, and opportunity. Whether you're starting your career, developing new skills, or stepping into leadership, we provide learning resources, on-the-job training, coaching, and opportunities to explore new roles and develop your expertise.

We also encourage our people to take ownership of their career journey, embrace new challenges, and bring ideas forward. In 2025, 28% of our employees were promoted internally — reflecting our commitment to creating opportunities for people to move forward within Conectys.

AI & Technology Enabled Work

We believe people and technology work best together.

Our employees have the opportunity to work with innovative, AI-powered tools such as Nexy and Copilot while developing the skills needed for the future of work. Through responsible AI adoption and next-generation technology, we help our teams work more efficiently, improve processes, build new capabilities, and create greater impact for our clients and their customers.

Global Reach & Local Belonging

You belong in a global environment.

Our teams work across countries, cultures, and languages, creating opportunities to gain new perspectives, build meaningful connections, and collaborate with colleagues around the world.

At the same time, our culture remains personal. We combine the opportunities of a global organization with the support and sense of belonging found in local teams and communities. With 53 nationalities represented across the Conectys team, our diversity is part of what makes us stronger.

Work in a Way That Works for You

We believe great work happens when people have the flexibility and support they need to succeed.

Depending on the role, team, and location, Conectys offers remote, hybrid, on-site, and other flexible ways of working. We trust our employees to take ownership of their work, collaborate effectively, and deliver meaningful outcomes wherever they work.

Whether you're an early-career professional looking for hands-on experience or an experienced specialist, leader, or manager ready for your next challenge, there's a place to grow at Conectys.

Learn. Contribute. Explore.

People first. Curious minds. Real impact.

Transformation with a Human Core.