Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.
4.73

Climate Support Specialist

Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced , Romanian - Advanced
Address
Number of vacancies
1

Climate Support Specialist in Climate Digital Solutions - 1 year contract

YOUR TASKS AND RESPONSIBILITIES

  • Gain proficiency in all Climate FieldView product functionality, learn features, benefits and how they add value to our customers operation.
  • Represent Climate FieldView to our customers in a professional manner consistent with our brand.
  • Ensure strong relationship with sales teams and dealers to ensure warm handoff of farmer leads ready for activation.
  • Drive success for our customers and ensure a positive customer experience by delivering best in class support and provide training / recommendations about product usage and new features.
  • Drive Climate FieldView user activation, and coach / guide customers to engage with the Climate FieldView product along the customer journey that enable them to maximize their value with the platform (by phone or on the field).
  • Provide first line of technical help for customers and follow escalation procedures when necessary. Resolve on premise technical issues for all other customers as needed.
  • Log all inbound and outbound inquiries in Salesforce to ensure accurate reporting of volume and documentation of issues.
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the Climate FieldView platform.

WHO YOU ARE

  • University degree (preferably agricultural profile);
  • Strong agronomy knowledge;
  • Experience and digital agriculture platforms are considered a strong advantage;
  • Experience with customer support and/or account management are considered a strong advantage
  • Strong interpersonal skills with a passion for customer interactions and service;
  • Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision;
  • Strong interest in agriculture and desire to bring improved productivity and value to farmers;
  • Excellent verbal, written and phone communication skills;
  • Ability to thrive in a fast-paced environment;
  • Ability to build strong relationships over the phone.;
  • Able to work independently and as a team;
  • Proven follow up skills and drive to provide high level service;
  • Good command of MS office (Word, Excel, PowerPoint);
  • B Driving license;
  • Good command of English language.

THE OFFER:

  • Opportunity to work in a researched based company with high ethics and very pleasant work environment
  • Dynamic and engaging job;
  • Opportunities for training and development;
  • Company benefits package;
  • Fixed monthly salary. 

Application time: until 25 September 2020

Reference Code: BCS_Logistic Spec

Division: Crop Science

Location: RO-Bucharest

Confidentiality is guaranteed! Only short listed candidates will be contacted!

Deadline for submitting applications: 15 January 2021