Middle (2-5 years), Senior (5-10 years), Executive (>10 years)
This job is inactive, but you can still send your resume to the company
We are looking for a customer service oriented help desk specialist to provide both sales support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical and general problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Maintains positive customer relations, satisfaction and retention.
• Perform sales presentations and pitches
Streamaxia develops industry-changing solutions on any platform. We have worked with everybody from the best ones to the smallest startups. Our focus is mobile and web.
We’re not a boring, misaligned herd mentality corporation. You’re going to have the chance to work in a small (rapidly growing) company so we have a powerful ‘family’ like feeling. We’re very dynamic and quick to change and we’re always closer to the customer.
Benefits & Perks:
• Flexible Schedule
• Short Friday
• Cultural Activity Allowance
• Sport Allowance
• Fruit Delivery
• Pastry Delivery
• Lunch Allowance
• Medical Tests
• Tech Friday
• Book Library
• Team Buildings (minimum 2 per year, outside Cluj, with possibility of being abroad)
This is your chance to build your career at a company that is constantly growing, innovating and delivering unique live streaming solutions. We need brains, ambition, and passion to continue driving this culture. Get the job you are bound to fall in love with — join Streamaxia!