Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with crossindustry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.
- Provide information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for . Facebook, Twitter, LinkedIn, WeChat, etc.);
- Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
- Register all details related to customer interactions in the data base and update the knowledgebase;
- Be the image of the company and follow the company's Internal Regulations, policies as well as the service’s work instructions and processes;
- Fulfill additional assignments (for . support for other colleagues/ countries / locations/ new services/ satisfaction surveys);
- Meet the service key performance indicators;
- Get involved in the continuous development and improvement of processes and service.
- C1 or native language level (verbal & written) for French;
- B1 / B2 or higher English language level (verbal & written);
- Basic Knowledge in MS-Office (Excel, Word, Outlook);
- High sense of responsibility, patience, urgency and customer support;
- Flexible and driven to solve customer’s requests;
- Ability to work under pressure and good team engagement;
- Confident and willing to learn;
- Very good communication skills (empathy; active listener, etc.);
- Proactive and responsible in finalizing all assigned tasks;
- Willingness to work in shifts;
- Previous customer support experience is a plus;
- Experience with social media like . Facebook, Twitter is a plus.
Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.