We are looking for a Customer Support Network Engineer with Japanese to join our company.
Manages Customer Support cases and activities
Troubleshoots and analyzes network-related performance issues
Provides feedback to improve existing architecture to deliver a scalable, highly reliable network
Provide work-around for network issues
Helps develop and implement ongoing process and procedures
Stays current with latest trends in technology and the management and integration of those technologies
Advanced knowledge of Japanese
Bachelors Degree in a relevant Technical field or combination of experience and industry certifications required
3-5+ years of experience as Network Support Engineer
Strong IP Networking experience
WAN experience preferred
Strong understanding/experience with both Cisco and Juniper networking technology
Strong documentation experience to create Standard Operating Procedures along with other needed documents
Experience working within an Enterprise-level environment
Familiarity with various forms of site to site connectivity (point to point, VPN, MPLS, etc.)
At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations)
High Level knowledge of Cisco NX-OS/IOS, Arista EOS operating systems, and Juniper Networks
Cisco UC experience a plus
Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP and PIM
CCNP Switching routing certified (preferred)
Highly Customer facing abilities including acting under pressure
Highly organized with concentrated attention to detail preferred
Proven track record working in a team environment and independently
Ability to manage a number of simultaneous activities while demonstrating accountability
Strong attention to detail and problem-solving skills with quick adaptation to change
Solid communication and interpersonal skills personable, effective communication style required with presentation experience
High emotional intelligence required for internal/external relationship development and management Technical Qualifications
About Tellence Technologies:
Tellence Technologies is an engineering solution center, focused on providing software development, product quality assurance & customer support services.
Close to the city downtown, we provide a friendly, flexible and professional work environment.
*Only suitable candidates will be contacted.