Customer Support Consultant Level 1 Hungarian language

Oradea office

At Bit Soft, we are a creative and dedicated team of professionals delivering smart, tailored software solutions to meet our clients’ specific needs. From hotel and restaurant management systems to POS platforms, delivery & pickup solutions, mobile apps, and self-ordering kiosks — we provide complete tech ecosystems that take hospitality to the next level.

We stay close to our clients through free consultancy and 24/7 dedicated support. Our portfolio includes global and local brands such as KFC, Pizza Hut, City Grill, Starbucks, Radisson, JW Marriott, and Ramada.

We’re looking for a Customer Support Consultant with Hungarian language with basic technical skills, a strong client-oriented mindset, and the drive to grow in a dynamic environment.

What We’re Looking For

Ideally, you:

·       Have previous experience in technical support roles

·       Possess basic IT knowledge (software/hardware, operating systems, hardware peripherals, internet architectures)

·       Are confident using Microsoft Office Suite at an intermediate to advanced level

·       Have Hungarian language native / advanced level and English language skills at an intermediate level or higher

·       Have experience with hotel and/or restaurant management software (a plus)

·       Have experience with financial accounting/ERP solutions (a plus)

·       Have MySQL knowledge (a plus)

What You’ll Do

As a Customer Support Consultant, you will:

·       Receive, document, and resolve client requests for Bit Soft software in line with internal quality standards (SLAs), performance indicators, and procedures

·       Understand client operations and provide tailored business or operational solutions

·       Ensure client requests are resolved accurately and permanently

·       Document the resolution process for each client request

·       Participate in various internal and/or client meetings

·       Collaborate with teammates and colleagues from other departments on different projects

What You Bring

·       Strong communication skills with clients (empathy, diplomacy, active listening, availability, proactivity)

·       Strong communication skills with colleagues

·       Good organizational and prioritization abilities

·       Willingness and ability to learn and perform

·       Stress resilience

·       Accountability for your actions and decisions

·       A positive attitude

Benefits

·       Medlife health subscription

·       Meal vouchers

·       20–25% discounts with selected partners

·       One extra day of annual leave for your birthday

·       Public transportation reimbursement

·       Bookster subscription – all you can read

·       Additional company-provided benefits

💡 If you’re ready to start your career in an innovative, client-focused company, we’d love to meet you!