Job details

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Customer Support Agent

Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced
* all languages are compulsory
Number of vacancies

Customer Support Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service.

Responsibilities in Support:

  • Provides excellent customer service assistance to clients via chat and email.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
  • Fulfils requests by clarifying desired information, completing transactions, escalating requests to the relevant departments,
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments,
  • Able to handle stressful situations,
  • Able to work on shifting schedules (morning, mid and night shifts)
  • Able to work as part of a team
  • Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA),
  • Communicates with management about errors with system/website issues,
  • Performs other duties as assigned.
  • Will be directly reporting to the Team Leader.

Responsibilities in Outbound activities:

  • Outbound customer engagement in order to drive high customer satisfaction and incremented revenue.
  • Following up with customers in their welcome journeys with the goal to increase overall life time value.
  • While using live chat as the main tool, proactively initiate customer engagements.

Professional requirements:

  • Professional use of the English language - mandatory advanced.
  • Great communication skills, flexible and reliable.
  • Good computer skills and multitasking abilities.