Job Description: Customer Success Manager

The Customer Success Manager will be working directly with our customer points of contact and executive decision makers to help them evolve and effectively manage their mobility and fixed programs. This role is for someone who excels at building relationships and trust with customers while acting as both a strategic customer escalation point and Tangoe advocate.

• Key Responsibilities:
• • Be the overall program manager.  You are the escalation point within Tangoe. 
  • Proactively identify issues and gaps within platforms, customer, or vendor processes and be empowered to work across Tangoe Teams to provide alternative solutions to maintain a high level of Customer Satisfaction/CSAT.
  • Balancing the customer advocacy with Tangoe best interest in business strategy
  • Taking leadership of all customer calls to ensure appropriate program progression
  • Demonstrate understanding of Tangoe products and services to effectively drive valuable strategic conversations.  
  • Create lead generation opportunities while engaging the customer in expansion or enhancements to current solutions
  • Effectively track and communicate issues and overall goals with the client
  • Attending strategic planning sessions and account reviews with customers as business needs require. 
  • Industry and platform agnostic program management
  • Being responsible for notifications and awareness across Tangoe for risk and health of customer portfolio.
  • Any other duties as directed by your manager.

Skills & Qualifications:

• Fluent in French and English both written and spoken (this is a requirement).
• Minimum of 2 years’ experience working in a fast-paced, customer-facing role.
• Experience working directly with customer decision makers and resolving customer escalations.
• Strong interpersonal skills for working with internal teams, clients and vendors.
• Comfortable working across teams to drive results and resolutions.
• A proven track record of working independently, as well as within a team environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Displays excellent written and verbal communication skills.
• Ability to multi-task and prioritize workload to deliver a diverse workload and meet deadlines.
• Effectively drive issue resolution under pressure.
• Proficient in MS Office applications and generally comfortable with technology including use of tools and systems.
• Experience in telecom would be an advantage.

If you are passionate about customer success, enjoy building relationships, and thrive in a client-facing role, we would love to hear from you. Join our team as a Customer Success Manager and play a key role in driving the success of our customers.

Please note: CVs / Resumes should be submitted in English.