Customer Service Specialist with French , ExlService Romania

Customer Service Specialist with French

This job is archived

This position is no longer open for recruitment, but you can indicate your interest to the employer. See also similar jobs.

Confidential salary

Salaries on similar positions:1425 - 1575 EUR/luna

Cluj-Napoca

ExlService

4.08

Spoken languages

Franceză (avansat)Engleză (avansat)

🌟 Join Our Team as a Customer Service Specialist (Rail)-French/English-speaking 🌟

We're looking for enthusiastic professionals to manage rail and hotel requests for our French clients via calls and emails. If you love helping customers, enjoy the travel industry, and want to grow in an international environment, this role is perfect for you!

What You'll Do:

Process rail and hotel booking requests using client-specific applications and tools
Communicate with clients' points of sale via phone and email to ensure timely booking processing
Update systems with relevant information accurately
Ensure high-quality transactions in line with predefined standards
Follow attendance schedules and team guidelines
Support process improvement initiatives and assist the supervisor as needed

Skills & Qualifications:

Must-have:

Fluent in French and English (C1 level)

Preferred:

Knowledge of the travel domain
Basic experience with Amadeus

Technical Skills:

Strong PC skills and Microsoft Office proficiency
Quick computer navigation

Soft Skills:

Excellent communication and active listening
Customer-service focused
Teamwork, adaptability, and self-discipline
Problem-solving and multitasking ability

What We Offer:

💡 Paid 2-month training program
🍽️ Flexible benefits (meal tickets + extra perks of your choice)
🏥 MedLife medical subscription
💸 Performance bonuses
🏋️ 7Card subscription support for sports & wellness
📚 Access to e-learning platform with trainings across multiple business areas
🤝 Supportive, collaborative team environment with career growth opportunities

If you're ready to start an exciting career in the travel industry, apply now and join our team!

ExlService

4.08

EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations.

EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel.

EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact.

EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value.

EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL our website.