Job details

Customer Service Specialist

Career level
Entry (0-2 years), Middle (2-5 years), Senior (5-10 years), Executive (>10 years)
Employment type
Full time
Address
Number of vacancies
1

For over eighty years, VELUX has distributed products for the roofs of millions of homes - today almost everyone knows it. Behind these products, there are people proud of their jobs and of the fact that they work as a team in a unique Scandinavian culture. Join us!

Main tasks:

As a member of our customer service team, you will be working with business and private customers on daily basis. You will be able to engage in implemented projects, but also be their initiator. We offer wide access to knowledge and we will be happy to support you in your individual development.

Main responsibilities:

• Professional business and end-user customer service

• Execution of the procurement process and preparation of commercial offers

• Customer inquiries, advice on offered products and logistics matters

• Registration and conduct of complaint processes affecting customers

• Participation in projects to improve processes within the department

• Working with SAP and CRM (Aurea)

• Administration tasks which are related to customer service

Candidates are expected to have:

• Attitude to understanding customer needs, ability to actively listen

• Very good communication skills

• Initiative in action (improving self-work) and focus on tasks

• Attitude to understanding customer needs, ability to actively listen

• Very good communication skills

• Initiative in action (improving self-work) and focus on tasks

We offer:

We offer you a job in a company with a Scandinavian working culture. We are a leader not only in terms of product, but above all in terms of standards of cooperation. We offer you support, but we do not limit you in your activities - we have respect and trust in all our employees. We are open to your ideas and willingness to share knowledge. With us you will meet people full of commitment and passion.

We offer our employees:

• The work is dynamic, in a small and pleasant team in Brasov, Romania

• Stable working environment with regular pay

• Possibility of external and internal education

• Permanent employment with 6 months’ probation period

Are you interested?

If you are interested in this position, please apply until the 31st of October 2021.

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