We are looking for a proactive and customer‑oriented Customer Service Specialist (internal title: Client Portfolio Manager) to join our team. If you enjoy building strong client relationships, identifying business opportunities, and working in a dynamic commercial environment, we’d love to meet you.

Responsibilities:

• Manage and grow the client portfolio by activating new clients and strengthening existing relationships.
• Identify client needs and propose tailored DKV solutions to boost product usage, cross‑selling, and up‑selling.
• Create customized commercial offers and oversee their implementation according to company standards.
• Analyze portfolio performance, prevent client loss, and increase profitability.
• Handle client inquiries and complaints, coordinating with internal teams for resolution.
• Collaborate with Sales, Back Office, and Credit Control to deliver a consistent customer experience.
• Apply company commercial policies and provide accurate reporting and information to management.

What makes you stand out:

• Around 1-3 years of experience in a similar position
• Relevant experience in managing a client portfolio
• Strong skills in promoting products and services to clients
• Excellent communication and teamwork skills
• Excellent organizational, planning, and time management skills
• Customer-oriented and results-driven
• Analytical thinking and financial understanding
• Ability to analyze data
• English language – intermediate level
• Advanced MS Office skills
• Knowledge of SAP is an advantage
• Proactive attitude

What we offer:

• Attractive benefits package
• Regina Maria medical subscription for you and your family according with internal police
• Meal vouchers
• Special discounts for gyms
• Additional days off
• DKV card with discount for fuel valid in 25 countries
• When you are in the office can have free facilities like massage, fruits, coffee
• Flexible working hours with home office and flextime
• Continuous training and much more...