Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Key Responsibilities

• Validate and process customer orders, coordinating approvals with Finance, SCM, and Product teams;
• Serve as main contact for customers, providing timely and accurate information;
• Coordinate delivery schedules with Logistics and manage order changes;
• Prepare invoices, export documents, and manage letters of credit or prepayments;
• Monitor receivables, support dunning, and assist with payment allocation;
• Conduct periodic stock checks and update distribution plans. and support after-sales follow-up and customer calls.

Profile

• Good command of spoken and written English and Spanish - minimum B2 level;
• 3-12 months of experience in Customer Service/ Order Management;
• Solid understanding of O2C processes and international trade basics;
• SAP SD and MS Office proficiency;
• Strong communication, organization, and customer service skills;
• Ability to handle multiple priorities with a proactive approach.