Job details

Key Responsibilities 

• Serve as SME and primary escalation point for complex orders, credit topics, and delivery issues; 
• Handle advanced order validation, special commercial terms, and financial approvals; 
• Coordinate priority deliveries with Logistics and resolve high-impact operational issues; 
• Oversee documentation quality for complex transactions and ensure audit readiness; 
• Monitor high-risk receivables and support Finance in resolving disputes; 
• Lead stock analysis and align with Sales/SCM on inventory optimization. 

Profile 

• Good command of spoken and written English and Russian - minimum B2 level; 
• 1-3 years of experience in Customer Service and Order Management 
• Strong O2C, SAP SD, and international trade expertise; 
• Excellent problem-solving and stakeholder management skills; 
• Ability to drive process improvements and support team development; 
• High ownership, accuracy, and decision-making capabilities.