Junior Customer Support Officer with Italian , Accenture Operations

Junior Customer Support Officer with Italian

This position is no longer open for recruitment, but you can indicate your interest to the employer. See also similar jobs.

Confidential salary

Salaries on similar positions:1025 - 1130 EUR/luna

Brașov, Iași, București

Accenture Operations

4.48

Spoken languages

Engleză (mediu)Italiană (avansat)

Join our customer support team and provide support to customers through inbound and outbound interactions. You will provide information about products, services, and promotions, handle customer inquiries and support requests, and contribute to customer engagement initiatives and commercial campaigns.

Job location: Bucharest, Brasov or Iasi | Work from Office (first 6–12 months), followed by Hybrid | Rotational 8-hour shifts, Monday–Saturday, scheduled between 09:00 AM and 09:00 PM Romania time.

Start date of the project: mid November

We are looking for junior candidates (0-6 months experience)

Your mission

Handle inbound customer calls and provide support for product, service, and promotional inquiries;
Assist customers with promotional codes, new product information, and general customer support requests;
Accurately document customer interactions and case details;
Conduct outbound calls for marketing campaigns, product launches, and proactive customer engagement activities;
Support relationships with retailers and distributors through promotional and commercial initiatives.

Required Qualifications

Italian - B2 level;
English - B1 level;
High school diploma;
Ability to accurately document customer interactions and case details;
Analytical thinking and customer-oriented approach.

Preferred Qualifications:

Positive attitude and willingness to learn.
High level of motivation and adaptability in a dynamic environment.
Effective communication and interpersonal skills.

Employee Benefits – Be well, work well, live well

Private medical and dental coverage through Regina Maria;
Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities;
23 vacation days, with additional days awarded through our loyalty program;
Additional private pension plan starting from the second month of employment;
Access to extensive learning, training, and career development opportunities;
Well-being support, including psychological counseling and premium wellness apps;
Life insurance coverage for you and your loved ones;
Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here:

Accenture Operations

4.48

Belong. Grow. Thrive. Reinvent with Accenture

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