Job details

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Customer Service Representative with English

Looking for Premium Talent
Career level
No experience, Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
This job can be done remotely
Spoken languages
English - Advanced
Address
Number of vacancies
10

Ideal candidate:

  • Good fluency in English(written&spoken);
  • Passionate about technology and gadgets;
  • Strong customer skills;
  • Motivated to learn and hardworking;
  • Available to work in 9h shifts, between 09:00 and 21:00, Monday to Sunday.

Main duties:

  • Receive incidents and requests from customer end user via telephone, email, self-service & chat;
  • Process the ticket with either a first-time resolution or a re-allocation to the appropriate individual/team;
  • Be the primary person managing the lifecycle of the ticket through to conclusion;
  • Ensure that the speed & flexibility of response meets the business needs and respects the contractual service levels;
  • Escalation of critical and high priority tickets to line and senior management;
  • To act as the primary interface with the user community actively promoting Service Excellence at all times;
  • To ensure that all IT Support related problems and requests are recorded in the call logging system and regularly updated;
  • Liaise between departments/teams and to act on behalf of the User.