Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Key Responsibilities

• Serve as SME and primary escalation point for complex orders, credit topics, and delivery issues;
• Handle advanced order validation, special commercial terms, and financial approvals;
• Coordinate priority deliveries with Logistics and resolve high-impact operational issues;
• Oversee documentation quality for complex transactions and ensure audit readiness;
• Monitor high-risk receivables and support Finance in resolving disputes;
• Lead stock analysis and align with Sales/SCM on inventory optimization.

Profile

• Good command of spoken and written English and Danish - minimum B2 level;
• 1-3 years of experience in Customer Service and Order Management
• Strong O2C, SAP SD, and international trade expertise;
• Excellent problem-solving and stakeholder management skills;
• Ability to drive process improvements and support team development;
• High ownership, accuracy, and decision-making capabilities.