Job Details&nbsp;Position Job Title: Customer Service Representative (CSR)&nbsp;BG and&nbsp;BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)&nbsp;Function: Operations&nbsp;- Customer Service&nbsp;Line Manager’s Job Title:&nbsp; Customer Service&nbsp;Team Leader/Customer Service Manager&nbsp;&nbsp;Job Purpose&nbsp;&nbsp;&nbsp;The&nbsp;Customer Service Representative&nbsp;is the&nbsp;central point&nbsp;of contact between&nbsp;our customers and&nbsp;Amcor&nbsp;and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a&nbsp;local and remote team. The role requires autonomy,&nbsp;a high level&nbsp;of self-organization and the ability to manage and communicate to various stakeholders at&nbsp;different levels&nbsp;by building relationships with internal and external customers. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.&nbsp;&nbsp;Job Dimensions &&nbsp;Scope&nbsp;&nbsp;Internal & external relationships&nbsp;&nbsp;<ul><li>Plant neighbouring functions: quality, supply chain, planning,&nbsp;logistics, production, finance and more&nbsp;&nbsp;</li><li>Central functions&nbsp;including sales, pricing, commercial, customer service, finance&nbsp;</li><li>External customers&nbsp;</li></ul>&nbsp;Principal Accountabilities&nbsp;&nbsp;&nbsp;Manage&nbsp;end to end order management,&nbsp;from&nbsp;order placement through to delivery&nbsp;in our Customer Relationship Management&nbsp;and ERP systems&nbsp;<ul><li>Works closely with the following functional areas to&nbsp;monitor&nbsp;customer requirements throughout the order fulfilment process,&nbsp;advising&nbsp;Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled&nbsp;and&nbsp;identifying&nbsp;opportunities for value added services.&nbsp;</li><li>Prepares for and leads the yearly, bi-yearly&nbsp;or quarterly performance reviews with customers and neighbouring functions&nbsp;&nbsp;</li><li>Manage any customer request as applicable&nbsp;and shares&nbsp;all customers information including&nbsp;customer forecasts&nbsp;with colleagues from neighbouring functions&nbsp;&nbsp;</li><li>Proactively manage customer finished goods levels and aged inventory&nbsp;in collaboration with neighbouring functions&nbsp;</li><li>Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives&nbsp;a prompt feedback&nbsp;&nbsp;</li><li>Initiate return of goods where applicable&nbsp;</li><li>Coordinate the expediting of rush shipments, where necessary and&nbsp;monitors&nbsp;their progress to delivery&nbsp;</li><li>Initiate the request for credit and debit notes in collaboration with the finance function&nbsp;</li><li>Support&nbsp;the disputed invoices process&nbsp;in collaboration with finance and credit collection&nbsp;</li><li>Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information&nbsp;</li><li>Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.&nbsp;</li><li>Proactively looks for better ways of working&nbsp;in order to&nbsp;ensure we provide the best service possible to our customers&nbsp;</li><li>To keep all OHSE and hygiene standards given by Amcor and local legislation&nbsp;</li><li>Other duties as assigned.&nbsp;&nbsp;</li></ul>&nbsp;Qualifications/Requirements&nbsp;<ol><li>Formal Qualifications and Experience&nbsp;</li></ol><ul><li>Minimum of&nbsp;2&nbsp;years’ experience&nbsp;in a similar position,&nbsp;preferably in a packaging or manufacturing&nbsp;environment&nbsp;</li><li>Experience of SAP&nbsp;and Salesforce.com preferred&nbsp;</li><li>Strong&nbsp;Excel skills appreciated&nbsp;&nbsp;</li><li>Fluent in English & Romanian</li></ul>&nbsp;<ol><li>&nbsp;Specific Skills&nbsp;</li></ol><ul><li>Customer Focused&nbsp;</li><li>Results Orientated&nbsp;</li><li>Excellent interpersonal and communication skills&nbsp;</li><li>Ability to build collaborative relationships&nbsp;</li><li>Excellent time management and organisational skills&nbsp;</li><li>Ability to work as part of a multi structure team&nbsp;</li><li>Self-motivated&nbsp;</li></ul>&nbsp;About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC&nbsp;www.amcor.com&nbsp;|&nbsp;LinkedIn&nbsp;|&nbsp;YouTube

Aim high. Think big. Go far. Open up a world of opportunities by working with a global leader in innovative and responsible packaging solutions.

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