Job Description: Customer Service Representative

Location: Bucharest, Romania

Job Summary

Our company’s name: AOSOM E-COMMERCE INC.

Our company primarily sells household products, outdoor products, sports and health products, pet products and other products made in China to customers in the European and American markets through platforms such as Amazon and eBay and its own independent website aosom.com. To date, we have established subsidiaries and over 30 self-operated overseas warehouses in seven countries, including the United States, Canada, the United Kingdom, Germany, France, Italy and Spain. And we have a comprehensive global network for warehousing, marketing, logistics network and customer service system; the total number of employees worldwide is more than 1,200, of which 45% are overseas employees.

Our Romanian Aosom website: aosom.ro

Key Responsibilities

• Respond to Customer Inquiries: Handle customer questions and concerns via email, phone, and social media in a timely and professional manner.
• Order Management: Assist customers with tracking orders, processing returns, exchanges, and refunds, and resolving shipping issues.
• Problem Resolution: Investigate and resolve customer complaints, product issues, and delivery delays with a focus on quick and satisfactory outcomes.
• Product Knowledge: Maintain a deep understanding of Aosom.ro products, policies, and procedures to provide accurate information to customers.
• Feedback Collection: Collect and document customer feedback to help improve products, services, and internal processes.
• Team Collaboration: Work closely with the logistics, warehouse, and sales teams to resolve complex customer issues.

Qualifications

• Experience: Proven experience in a customer service role, preferably within an e-commerce or retail environment.
• Communication Skills: Excellent written and verbal communication skills in Romanian. Knowledge of other languages is a plus.
• Technical Skills: Proficiency with customer relationship management (CRM) software and a strong command of Microsoft Office Suite.
• Problem-Solving: Strong analytical and problem-solving abilities, with a keen eye for detail.
• Personal Attributes: Patient, empathetic, and professional demeanor. Ability to work well under pressure and manage multiple tasks simultaneously.

Why Join Aosom?

Aosom.ro is a rapidly growing e-commerce company that offers a dynamic work environment and opportunities for professional growth. We are committed to creating a supportive culture where our employees can thrive and make a real impact on the business. If you are passionate about helping people and building lasting customer relationships, we encourage you to apply.