'We are here to improve the people life' is not just a motto for us. It is the most important ingredient in our recipe for success. We maintain a great reputation for producing and selling on Amazon the highest quality products and providing superior customer service.
We are a leader in the indoor games industry, being the best seller in many categories.
The key ingredient of our success is the dedication of our team. Thanks to their passion and commitment, we remain a customer favorite, maintaining quality and integrity in all aspects of our business. Our ultimate mission is to help people spend less time working and more time living. Our Brand Ambassadors have the unique opportunity to contribute their talent, energy, and ideas. We need your help to accelerate our pursuit of building the best customer service on the planet.
We are looking for some great writers who love helping our customers. You should enjoy making complicated situations simple and painless and have a passion for our products. This position is remote, so you can do that anywhere you want. Work at home is awesome!
You'll help us interact with customers via email and live chat, create and edit help documentation, and run some online classes. In addition, you may be expected to pick up the phone as needed to help customers answer more complex questions. However, 95% of customer engagement is via email or live chat. You'll work scheduled shifts with the expectation of being flexible to be available as needed.
What's In It For You:
Work from home or wherever you have an internet connection.
Be part of an awesome team.
Crystal clear growing career plan.
Develop your professional and personal skills.
Develop your writing skills in English.
Do your job well and get extra bonuses.
What You'll Be Doing:
You'll be responsible for providing unprecedented customer service for us.
Become a product expert and provide documentation updates to our knowledge base.
Assess the nature of product issues and resolve basic to complex support problems for customer inquiries received via email and live chat (and occasionally phone).
Reply to customers' feedback and avoid negative reviews.
Troubleshoot and report new or possible bugs via reports.
Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment.
Experience and Skills Needed:
Minimum 2 years of customer support experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software;
Exceptional writing abilities to provide clear and empathetic customer support;
Strong communication and interpersonal skills;
Exceptional English language skills;
Requires basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly;
Must be able to manage multiple projects and tasks at the same time efficiently;
Manage change efficiently, proactively, and in a positive manner.
Develop empathy as your cornerstone
Exude positivity by watching your words
Practice patience by knowing your triggers
Aim for clarity before persuasion
Keep it simple, stupid simple.
Listen attentively and actively
Take ownership and responsibility
Displays a passion for what you do and a drive to improve.
A strong drive to complete tasks;
Displays personal and corporate integrity.
Sound Like a Good Fit?
We'd love to talk to you! Please submit the following to apply:
Resume (including months/years of employment for each position)
Cover letter explaining why we should hire you.