Do you speak English and German?

Then we’d love to meet you. 

We are looking for Customer Care Analysts (Junior to Senior) to join our team supporting an international lifestyle brand. 

At LUATEL, we believe great customer care is about people. That’s why we combine empathy, multilingual communication, and smart technology to create meaningful customer experiences, every single day. 

Whether you’re just starting your career, already experienced, or looking for a fresh start, what matters most to us is your mindset: curiosity, kindness, and a genuine passion for helping others. 

Your Role 

As part of our Customer Care team, you will: 

• Support customers via phone, chat, and email in a friendly and professional way  
• Help solve questions and find the best possible solutions  
• Communicate in multiple languages, depending on your profile  
• Work closely with your team and other departments  
• Share feedback and ideas to continuously improve the customer experience  

What We’re Looking For 

• Good English skills plus knowledge of German language (B2+/C1 or higher)
• A customer-first mindset and strong communication skills  
• A positive, open, and team-oriented attitude  
• Interest in working in an international and multicultural environment  
• Basic digital skills and openness to learning new tools  
• Previous experience is a plus , but definitely not a must  

What We Offer 

• A stable, long-term role in a growing international company  
• A welcoming, supportive, and diverse team environment  
• Continuous learning and development opportunities  
• Clear career paths , from junior to more advanced roles  
• Modern tools and a dynamic workplace  

Training & Development 

We support your growth from day one: 

• Structured onboarding and training  
• Continuous learning opportunities  
• Hands-on experience with modern tools and systems  
• Ongoing support and coaching from your team leads  

Data Protection Notice 

As part of the recruitment process, LUATEL collects and processes personal data relating to job applicants. 

We are committed to handling your data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). 

Your personal data will be used solely for the purpose of managing the recruitment process, assessing your suitability for the role, and making hiring decisions. 

Your data may be stored in internal systems and accessed only by authorized personnel involved in the recruitment process. 

We retain your data only for as long as necessary and in line with legal requirements. You have the right to access, correct, or request the deletion of your personal data at any time. 

Ready to join us? We’re looking forward to meeting you.