Coordinates the Customer Service team (order entry, stock allocation, invoicing), as well as distribution team
Coordinates the relationship with all customers for entire order to cash process (order, delivery confirmation/issues, returns/refusals, credit note, invoices, delays/claims, payments, overdues) and solves all issues that are not allowing us to ensure the right service to customers or reach our objectives.
Reviews and provides logistic or descriptive information of products
Coordinates master data requests from customer and Sales
Proactively informs the customer about out of stock situations affecting their orders
Partners Sales team in the customer connect engagements
Actively ensures that all customer service processes are in place
Communicates regularly to customers regarding KPIs, common activities, NPD, reviews etc.
Coordinates distribution / delivery process with external providers & internal, for all customers
Coordinates directly all internal deliveries, as well as exceptional deliveries
Monitors distribution volume and possible groupage options.
Actively looks for optimization of routes and distribution costs with external providers
Resolves all issues related to loading / unloading between transport providers and clients
Establishes all working procedures related to transportation